Shipping Policy

Shipping Policy
At Velair, we are committed to providing you with fast and reliable shipping service. Below you’ll find all the relevant information regarding our shipping process.

Shipping Times

We process and ship orders within 5 to 15 business days after the order is confirmed. Shipping times may vary depending on your location and the current volume of orders we are handling.

Shipping Costs

• Standard Shipping: Shipping costs will be calculated at checkout and added to the total of your order.

• Free Shipping: We offer free shipping on orders that exceed a certain amount. Please check our current promotions for more details.

Shipping Destinations

We currently ship across Ireland. If you would like your order delivered to another country, please contact us at info@velairshop.com for more information about availability and additional shipping costs.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your shipment through the courier’s website.

Shipping Issues

If you experience any issues with your delivery — such as delays, damaged products, or lost packages — please reach out to our customer support team at info@velairshop.com. We’ll do everything we can to resolve the issue as quickly as possible.

Address Changes

If you need to change your shipping address after placing your order, please contact us immediately at info@velairshop.com. We will try to accommodate your request, but we cannot guarantee address changes once the order has been processed.

Undeliverable Shipments

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for packages delivered incorrectly due to address errors provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, or if it is unclaimed, we will contact you to arrange a reshipment. Additional shipping costs will be the responsibility of the customer.

Contact

If you have any questions or concerns about our shipping policy, feel free to contact us at:
📩 info@velairshop.com